OFFERINGS AT A GLANCE

PRIMARY OBJECTIVE

We have complete understanding and appreciation of the importance of a positive guest experience and the support role parking operations play.

TECHNOLOGY ADVANCES

We stay abreast of the latest technological innovations for the parking industry and can assist with budgeting, selection and implementation of optimal solutions for your facility.

REVENUE CONTROL

We handle significant amounts of revenue for our clients, and it is critical that proper controls are in place to ensure security.

REPORTING

Timeliness, accuracy and flexibility of reporting are a month the most important functions for maximizing parking operations.

AUDITING

Universal conducts a stringent, three-layer auditing process that begins at each specific location.

CUSTOMER SERVICE

We provide service responses to all our site on a 24-hour per day, seven (7) day per week schedule.

TRAINING & LEADERSHIP

In all instances and prior to working on any sites, all on-site personnel and support staff are fully trained.

STANDARD OPERATING PROCEDURES

Our objective is to support team members and eliminate any performance challenges that can negatively impact the parking operation and/or customer service.

COMPREHENSIVE SAFETY PROTOCOL

Universal is committed to the highest standards of cleanliness and safety.

ROUTINE MAINTENANCE

We use targeted, high-pressure steam, the safest and most effective method for graffiti, gum, oil, and grease removal.

EV CHARGING SERVICES

We offer expertise and key contacts within the EV charging sector and assist in developing and implementing a thoughtful strategy for the future.

ESG/GREEN PROGRAMS

We maintain a company-wide focus on the environment in which all staff & any subcontractors receive the appropriate training and resources toward achieving our specific objectives.

TDM STRATEGIES

We can assist with the development and implementation of a wide variety of tdm strategies to improve help maximize the utility of your parking facility and improve the cost, time and efficiency of commuting.

DEMAND/UTILIZATION ANALYSIS

We are well-versed in all aspects of demand/utilization analyses, including the collection of data both manually and from various technological systems & tools.

MARKETING/LEASING SERVICES

Our experience operating similar facilities enables us to offer a wide variety of marketing/leasing services, which enhance both financial performance and the tenant/guest experience.

TENANT RETENTION

Upon award, we look forward to integrating parking operations within the context of your management and leasing teams.

REVENUE-GENERATING SERVICES

We offer additional value-added services that are cost effective, easily implemented and provide an enhanced customer experience.